Account controls

Request account deletion

In the Putova mobile app, open Account, choose Delete account, and follow the confirmation steps. This permanently removes your sign-in and mobile access.

If you cannot sign in, send a deletion request from the email address linked to your Putova account. Include your full name and whether you are an owner, manager, or tenant.

What happens next

1. In-app deletion removes the account sign-in immediately. Email requests are verified using the account email address.
2. Personal account information is deleted or anonymized. Verified email requests are completed within 30 days.
3. A confirmation is sent when the request is complete.

Records that may remain

Financial, tenancy, security, and dispute records may be retained when required by law or where a property owner, manager, tenant, or Putova has a legitimate record-keeping obligation. Retained records are restricted and removed when the obligation ends.

Tenant requests

Tenants may also contact their property owner or manager to correct tenancy records. Deleting a login does not automatically erase a landlord's lawful tenancy or payment records.